Enhance Customer Engagement with Advanced NLP Technology in Australia

25+

Years of Global Experience

7+

Geographical Locations

1000+

Employees

10000+

Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend and generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP and LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, and innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, and unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Visual Med

Visual Med

The solution query the DICOM server, upload and store the DICOM files on the cloud and share the same file in different formats like HL7 format for the doctors/ third party partners and JPEG format to mothers.

The development of the solution involves following processes-

  • Querying the DICOM server, uploading to cloud and storing to share the same file in different formats basically HL7 format for the doctors/ third party providers and JPEG format to mothers.
  • Admin portal to share and manage the file sharing in different formats to different associated providers.
  • Automate sharing of data (DICOM files) with mothers.
  • Twilio integration to share data (images) on email or texts specifically to mothers.
  • Patients list to be displayed on doctor’s dashboard accessed through HL7 message.
  • New features- DICOM viewer for the doctors/ partners (Client will select the pre-ferred viewer from the links shared)
  • Multi-tenancy and micro-services architecture.
  • Super Admin portal to onboard and manage clinics.
  • Subscription plan for the on-boarded clinics
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 Dermatology telehealth solution

Dermatology telehealth solution

A platform for dermatologists and patients where they can connect through video consultation. The proposed solution will provide features to the patients such as vital intake, medical history intake, appointment booking, video consultation, SOAP notes, E-prescription, and insurance eligibility to provide cost-effective and specialty care.

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SAAS based Telehealth Platform

SAAS based Telehealth Platform

A SaaS-based platform that acts as a bridge between the community (clinic/providers) and patients. The platform will cater needs of different types of patients/users- Insured/Uninsured Individual Users and employees. The proposed application will allow site visitors to search providers for consultation (Online, or in person) based on their medical conditions or requirement. They can either consult the provider on an urgent basis or If the situation is not urgent, they can go for the path of the scheduled appointment.

In case of urgency, patients can choose the urgent consultation option that will create a request to all the available provider’s same time. The patient can directly connect with the provider through a video call. In regular consultations, the patients can search for providers and book appointments. Providers can create consultation notes (SOAP Notes) that can also be shared with the emergency rooms by patients. The current SOAP note format considered is Text areas for Subjective, Objective, Assessment, and Plan.

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HR management system

HR management system

In today’s fast-evolving workplace, organizations require an HR management system that not only streamlines operations but also prioritizes employee well-being. A next-generation HR platform with AI-driven automation helps businesses efficiently manage HR processes while ensuring employees’ mental health remains a core focus. By integrating advanced features such as payroll management, leave tracking, a Learning Management System (LMS), an Applicant Tracking System (ATS), and seamless connectivity with tools like Okta, Microsoft Teams, and Slack, such a system enhances efficiency, engagement, and overall workforce productivity.

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Asrar Digital Magazine

Asrar Digital Magazine

Asrar is a well-established offline magazine in Saudi Arabia, covering health, wellness, beauty, and tourism. The goal is to transition Asrar into a Smart Magazine with blog-style publishing, automated content scheduling, task management, and social media integration. The system will automate content assignment, approval workflows, and scheduled publishing, making it more efficient and scalable.

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Open Ledger for Loan Servicing

Open Ledger for Loan Servicing

This application simplifies the Loan process for banks and borrowers by eliminating the manual process of documents verification. User fills a loan application form and uploads supporting documents. Then a hashing algorithm (Keccak256) converts the user application as well its supporting documents to a 32-bit hash. These hashes are then stored on Smart Contract against a user ID and a block address is generated for every user.

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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