Enhance Customer Engagement with Advanced NLP Technology in Australia

25+

Years of Global Experience

7+

Geographical Locations

1000+

Employees

10000+

Projects Successfully Delivered

Enhance Customer Engagement with AI-Driven NLP Solutions

Natural Language Processing (NLP), enhanced by Large Language Models (LLMs), is revolutionizing how we interact with technology. By enabling machines to comprehend and generate human language, NLP applications are reshaping industries, making processes more intuitive and user-centric. While NLP processes and analyzes human language, LLMs—trained on vast datasets—excel at generating high-quality text, translating languages, and answering questions, unlocking new efficiencies. At smartData, we leverage NLP and LLMs to improve customer service through intelligent chatbots, automate text generation for social media, and streamline various business operations. Additionally, we integrate Deep Learning to capture complex data patterns, supporting tasks like sentiment analysis, text summarization, entity extraction, and document parsing. This layered approach makes NLP invaluable for analyzing and drawing insights from textual data. The combination of NLP and LLMs is a transformative force, enabling businesses to achieve greater efficiency, creativity, and innovation. Through these technologies, smartData empowers organizations to enhance interactions, optimize processes, and unlock new opportunities in a digitally driven world.

Text Classification

Our expert in Text Classification helps businesses automatically categorize large volumes of text data, such as customer feedback, emails, or social media posts. Using advanced NLP algorithms, we classify text into predefined categories, enabling organizations to streamline data processing, monitor customer sentiment, and automate decision-making processes. Our services ensure accurate classification, whether it’s for spam detection, topic categorization, or intent recognition.

Named Entity Recognition (NER)

Our Named Entity Recognition service helps businesses automatically extract key information such as names, dates, locations, and organizations from unstructured text. Our NLP experts utilize state-of-the-art models to identify and classify entities within large datasets. This allows organizations to quickly identify important details from documents, emails, or news articles, reducing manual effort and increasing efficiency in data processing and knowledge extraction.

Language Translation

Our NLP-powered Language Translation services provide real-time, high-quality translation of content across multiple languages. Whether you're expanding globally or communicating with diverse customers, our experts ensure accurate translations that maintain the meaning and tone of the original text. We leverage deep learning models to support businesses in delivering seamless communication with customers worldwide.

Document Clustering

Document Clustering groups similar documents based on content, helping businesses organize and manage vast amounts of text data. Our NLP experts utilize unsupervised learning models to categorize documents into meaningful clusters, making it easier to retrieve relevant information and identify patterns. This service is useful for research firms, content managers, and any business dealing with large text datasets.

Chatbots and Virtual Assistants

Leverage the power of conversational AI with our custom-built chatbots and virtual assistants. Our NLP experts design intelligent, context-aware chatbots that can handle customer inquiries, support requests, and even complex transactions. These AI-driven assistants enhance user experiences, reduce operational costs, and provide 24/7 customer support across platforms. Whether it's for e-commerce, healthcare, or banking, we offer tailored solutions to meet your business needs.

Social Media Monitoring

With our NLP-driven social media monitoring service, businesses can track brand mentions, customer sentiment, and emerging trends across multiple platforms. Our NLP experts analyze posts, comments, and messages in real-time to provide valuable insights about customer perceptions and market dynamics. This service helps brands manage their reputation, engage with customers effectively, and make informed marketing decisions based on social media data.

Entity Relationship Extraction

Entity Relationship Extraction identifies and analyzes the connections between entities within a body of text. Our NLP experts use advanced models to detect how people, places, events, or other entities are related, allowing businesses to better understand interactions and dependencies. This service is ideal for applications in fields like finance, healthcare, and law, where understanding relationships within text data can lead to critical insights.

Faq's

All You Need to Know About NLP (Natural Language Processing) Solutions

Our NLP solutions are crafted to empower businesses by unlocking the potential of human language. At smartData, we specialize in leveraging advanced NLP techniques to improve customer interactions, automate tasks, and gain valuable insights from text data. Whether you're looking to enhance chatbots, sentiment analysis, or document processing, our expertise in NLP can help transform how your business engages with customers and processes data. Let us guide you through the exciting possibilities of NLP and how it can elevate your business to the next level.

Our NLP experts develop intelligent chatbots, virtual assistants, and sentiment analysis tools that provide real-time responses, analyze customer feedback, and enhance engagement, leading to improved customer satisfaction.

NLP is widely used in healthcare, finance, e-commerce, customer service, legal, and marketing industries to automate tasks, extract insights from text, and improve operational efficiency.

Yes, our NLP solutions can analyze vast amounts of unstructured text data, extract meaningful insights, and generate automated reports, reducing manual effort and improving accuracy.

Recent Portfolio Projects

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Hygiene Management application

Hygiene Management application

The platform connects hygiene management facility administrators with their staff to generate Hygiene reports for various stores managed by facilities. Senior care facilities, grocery stores, restaurants, and factories are examples of such facilities. The platforms use a checklist to calculate scores and generate hygiene reports based on eight parameters, including personal health, facility management, cleanliness, important management points, 3 S (tidy up) management, maintenance, traceability, and HRM.

Each of the eight checklist parameters listed above has multiple main checkpoints and modules for calculating the report in areas such as importance, check items, purpose, and facilities. Based on these, a comprehensive report will be generated, complete with graphical results for various set parameters, and that report will then be sent to the superior/managers in the back office for review and validation. They send the hygiene report to the facility administrator after final confirmation or any changes that need to be made.

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Auto sales and auction

Auto sales and auction

It is a mobile responsive web app and mobile application that would allow buyers to connect with sellers and professional dealers who will be posting their vehicle listing (Car, Bike, Motorbike, etc.) for sales by subscribing to a monthly plan created by the system admin.

A buyer can search and filter the vehicles list based on these aspects like vehicle type selected, make, model, year, mileage, price, year of registration, etc. and they can send offers over listed vehicles to win their bids. A buyer can also become a seller and vice-versa as they can trade-in their vehicles using mobile applications interface.

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Corporate Wellness

Corporate Wellness

The objective of the Parsley360 project is to develop and implement an AI-powered, empathy-enabled platform that enhances human performance optimization. By integrating measurement, insights, and personalized guidance, the platform aims to address large-scale organizational challenges such as employee retention, burnout, and productivity. The system will provide on-demand access to coaching for all employees, utilizing cutting-edge technology, including Generative AI, Voice AI, and Emotion & Sentiment AI.

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Pharmacy Inventory Analytics and Management

Pharmacy Inventory Analytics and Management

Cloud-based, pharmacy inventory reporting and analytics solution, which gives independent owners a competitive advantage by reducing operating costs, increase profitability, and improving care. It provides real-time, detailed visibility into key inventory control and supply chain management. Tracks total on-hand quantities and implements demand-based inventory controls. The objective is to keep track and manage the forecasting of undersupply and oversupply of inventory. It enables pharmacies to manage sales, purchase inventory, stock, inter transfer, returns, shipment, wholesalers and orders.

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Business Filing Automation

Business Filing Automation

Platform providing comprehensive online business incorporation, other legal and corporate compliance services to business owners across all states of USA. It serves and provides specific interfaces for business owners, registered CPAs and in house staff that process leads and order management on behalf of business owners and customers of CPAs.

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Automated Workforce Management System

Automated Workforce Management System

SaaS-based IoT enabled workforce and workspace management system designed & developed for facility management companies to meet their compliance needs. It provides transparent business operations along with real-time tracking, which gives a competitive advantage to companies in their service offerings. 

With the flexibility of run-time decision making with minimized micro-management, the system boosts the operational efficiency of service offerings. Combination of IoT and 360-degree reporting, allow companies to view overall performance reviews and plan preventive/reactive corrective measures in a timely manner.

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What our clients says about smartData

Gavin

Gavin

CEO and Founder
Peter

Peter

CEO and Founder
Jatin

Jatin

CEO and Founder
Ben

Ben

CEO and Founder
Kawasaki

Kawasaki

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.

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